DESKTOP GEEKS

Terms Of Service

The following are the terms and conditions for use of DESKTOPGEEKS.COM (www.DesktopGeeks.com) and Desktop Geeks. Please read them carefully. Our service is offered to you with the condition that you accept without modification the terms and conditions contained herein. DESKTOP GEEKS may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this Website often to check for changes to the Terms of Service. You understand that by using the service after a change becomes effective, you have agreed to it. By selecting services from Desktop Geeks you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.

1. GENERAL

These Terms of Service (the “Agreement”) are entered into by and between you, the customer (personally and/or on behalf of your employer, as applicable) (“you”, “your” or “customer”) and Desktop Geeks, (“DESKTOPGEEKS.COM”, “www.DesktopGeeks.com”, “us”, or “we”). You are deemed to have accepted this Agreement upon the earlier of: (i) your submission of an online or telephone request for service; (ii) your accepting the
Terms of Service electronically during registration or in the course of initiating a support session whether online, by telephone or on-site; or (iii) your use of the Service. This Agreement is made up of the terms below, plus the Privacy Policy, all attachments to this Agreement, and the other policies and materials specifically referred to in these Terms of Service, all of which are incorporated herein by reference. The Agreement and related policies are also set forth on the DesktopGeeks.com website (www.DesktopGeeks.com) (“Website”). The Agreement sets forth the terms and conditions under which you agree to use the Service, and under which DESKTOP GEEKS agrees to provide the Service to you.

2. DEFINITION OF SERVICE

For purposes of this Agreement, the term “service” shall mean the DESKTOP GEEKS services, including all technical support provided by DESKTOP GEEKS under the service option that you have selected. The Service may be referred to as, “Remote Computer Repair”, “Online Computer Repair”, “Remote Tune-Up”, “Online Technical Support” or “DesktopGeeks.com (www.DesktopGeeks.com) “Remote Session”

3. PRICING AND PAYMENTS

DesktopGeeks.com fees and charges for the Remote Service are for an annual subscription. You agree to pay the charges applicable to your selected service. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds.

3.1. DesktopGeeks.com will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise repair your computer software, network, provide our marketing and graphics services or other problems related to the subscriptions plan purchased. If DesktopGeeks.com is unable to resolve your problem due to hardware related issues, you may still be liable for assessed time spent by DesktopGeeks.com in an attempt to correct the problem.

3.2. All payments are expected to be collected before services rendered unless arrangements are made otherwise with the Desktop Geeks Support technician. If during the Remote Session, additional services and/or software is purchased and installed, the technician will calculate the total amount due. Upon completing the repairs, the technicians will explain to the client what has been done and demonstrate that the problem or project described by the client prior to the start of the repairs has been performed.

3.3. Credit Cards are accepted as forms of payments. Credit Card payments will be processed through the www.DesktopGeeks.com payment portal.

3.4. If a technician discovers an unforeseen computer problem, or the customer requests additional services, which are not covered under the purchased I.T Plan, there will be additional cost to fix or complete the client’s request, which will be calculated according to additional time spent, in which payment is to be rendered at the end of the Remote Session.

4. WARRANTIES

4.1. There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair, the technician will demonstrate to the customer that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems will be charged as a new online service. If, for any reason whatsoever, a repair issue is still not resolved, a refund must be requested within 24hrs of the billed service in order to be granted. DesktopGeeks.com technicians reserve the right to grant or decline a request for additional or refunded services.

4.2. Repair work involving hardware can not performed by DesktopGeeks.com via remote session. However, if the customer is local, arrangements can be made for a DesktopGeeks.com technician to perform onsite service, or schedule pick-up/drop service. There are separate fees for this service depending on the extent of the repairs needed. Furthermore, DesktopGeeks.com is not responsible for any damages caused by computer repair or upgrades done by customers or other companies as a result of our suggestions.

5. LIMITATION ON LIABILITY

IN NO EVENT SHALL TECH TEAM OHIO, LLC.COM. AND/OR IT’S RESPECTIVE SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, OR LOSS OF DATA, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION
WITH THE USE OR PERFORMANCE OF MATERIALS OR SERVICES AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY DESKTO GEEKS AND  DESKTOP GEEKS IS NOT RESPONSIBLE FOR ANY INJURIES SUSTAINED BY USERS BECAUSE OF OR AS A RESULT OF ANY SERVICE.

6. BACKING UP DATA

BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER’S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO SERVICE PERFORMED ON YOUR HOME OR BUSINESS COMPUTER. DESKTOP GEEKSAND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

7. SUBSCRIPTIONS

DesktopGeeks.com offers yearly subscriptions for remote I.T. service. This subscription service is  described in the plan selected by the client prior to service.

If you have any questions, please contact us at 855-925-GEEK

DESKTOP GEEKS reserves the right to revise, amend, or modify this Terms of Service and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on this site.

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. DesktopGeeks.com follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

• NOTICE -When we ask for your personal information, we will tell you why we need it and what we will do with it.
• CHOICE -When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
• SECURITY -We will use reasonable security measures to protect the personal information we receive from you.
• SHARING -When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements .regarding the privacy of your information.

DesktopGeeks.com is a subsidiary of Tech Team Ohio, LLC, the parent company and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Tech Team Ohio, LLC, this information may be combined or shared among current or future Tech Team Ohio, LLC Co., .entities and subsidiaries. Desktop Geeks Companies operate businesses, and Web sites under the names Tech Team Ohio, LLC, DesktopGeeks.com, among others.

DESKTOPGEEKS.COM PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for DesktopGeeks.com (the “DESKTOPGEEKS.COM Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, DESKTOPGEEKS.COM. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the www.DesktopGeeks.com website. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the DESKTOPGEEKS.COM trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, and share and secure your information.

INFORMATION COLLECTED BY DESKTOPGEEKS.COM

As part of your interaction with DESKTOPGEEKS.COM, we may collect personal information such as:

• Contact information, including name, mailing address, phone number and e-mail address.

• Purchase information, including credit card number, billing and/or shipping information.

We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
• Schedule an appointment for services.
• Purchase products or services.
• Set up an account online.
• Participate in a sweepstakes, promotion or survey.
• Contact us with a question or concern.
• Participate in other activities with DESKTOPGEEKS.COM.

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:
• Fulfilling requests for products, services or information.
• Managing our membership program.
• Providing customer services.
• Administering sweepstakes, promotions or surveys.
• Offering new products and services.
• Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers.
• Conducting research and analysis.
• Sending marketing communications.
• Performing other business activities as needed, or as described elsewhere within this Policy.

SHARING OF PERSONAL INFORMATION

DESKTOPGEEKS.COM does not sell, rent or trade your personal information to third parties.

If a customer agrees to use any of the service(s) provided by DESKTOPGEEKS.COM or registers online for the service, we (DESKTOPGEEKS.COM) will collect credit card information and other payment information to successfully complete the process of registration. This will require us to share username, credit card number, expiration date, and billing address with a credit card processing company. Also in order to complete the payment processing we may transfer or disclose this payment information to that extent.

In addition, DESKTOPGEEKS.COM may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
• Fulfilling customer orders.
• Sending DESKTOPGEEKS.COM marketing communications.
• Servicing products.
• Fulfilling subscription services.
• Conducting research, analysis or administering surveys.
• Sending regular mail and e-mail on behalf of DESKTOPGEEKS.COM.
• Processing credit card payments.
• Providing chat functions.

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

DESKTOPGEEKS.COM may also share your personal information with companies who have referred you to DESKTOPGEEKS.COM for goods and services, or have provided space in their store locations for DESKTOPGEEKS.COM to offer its goods and services, or have allowed DESKTOPGEEKS.COM to have a presence on their web sites.

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. DesktopGeeks.com follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

• NOTICE -When we ask for your personal information, we will tell you why we need it and what we will do with it.
• CHOICE -When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
• SECURITY -We will use reasonable security measures to protect the personal information we receive from you.
• SHARING -When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements .regarding the privacy of your information.

DesktopGeeks.com is a subsidiary of Tech Team Ohio, LLC, the parent company and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Tech Team Ohio, LLC, this information may be combined or shared among current or future Tech Team Ohio, LLC Co., .entities and subsidiaries. Desktop Geeks Companies operate businesses, and Web sites under the names Tech Team Ohio, LLC, DesktopGeeks.com, among others.

DESKTOPGEEKS.COM PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for DesktopGeeks.com (the “DESKTOPGEEKS.COM Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, DESKTOPGEEKS.COM. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the www.DesktopGeeks.com website. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the DESKTOPGEEKS.COM trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, and share and secure your information.

INFORMATION COLLECTED BY DESKTOPGEEKS.COM

As part of your interaction with DESKTOPGEEKS.COM, we may collect personal information such as:

• Contact information, including name, mailing address, phone number and e-mail address.

• Purchase information, including credit card number, billing and/or shipping information.

We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
• Schedule an appointment for services.
• Purchase products or services.
• Set up an account online.
• Participate in a sweepstakes, promotion or survey.
• Contact us with a question or concern.
• Participate in other activities with DESKTOPGEEKS.COM.

USES OF YOUR PERSONAL INFORMATION

We use the personal information you provide for purposes including, but not limited to:
• Fulfilling requests for products, services or information.
• Managing our membership program.
• Providing customer services.
• Administering sweepstakes, promotions or surveys.
• Offering new products and services.
• Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers.
• Conducting research and analysis.
• Sending marketing communications.
• Performing other business activities as needed, or as described elsewhere within this Policy.

SHARING OF PERSONAL INFORMATION

DESKTOPGEEKS.COM does not sell, rent or trade your personal information to third parties.

If a customer agrees to use any of the service(s) provided by DESKTOPGEEKS.COM or registers online for the service, we (DESKTOPGEEKS.COM) will collect credit card information and other payment information to successfully complete the process of registration. This will require us to share username, credit card number, expiration date, and billing address with a credit card processing company. Also in order to complete the payment processing we may transfer or disclose this payment information to that extent.

In addition, DESKTOPGEEKS.COM may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
• Fulfilling customer orders.
• Sending DESKTOPGEEKS.COM marketing communications.
• Servicing products.
• Fulfilling subscription services.
• Conducting research, analysis or administering surveys.
• Sending regular mail and e-mail on behalf of DESKTOPGEEKS.COM.
• Processing credit card payments.
• Providing chat functions.

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

DESKTOPGEEKS.COM may also share your personal information with companies who have referred you to DESKTOPGEEKS.COM for goods and services, or have provided space in their store locations for DESKTOPGEEKS.COM to offer its goods and services, or have allowed DESKTOPGEEKS.COM to have a presence on their web sites.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@DesktopGeeks.com.

CHOICES REGARDING YOUR PERSONAL INFORMATION

DESKTOPGEEKS.COM communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances (Note – DESKTOPGEEKS.COM marketing communications are managed through Tech Team Ohio, LLC):
• Follow the directions on an e-mail or direct mail marketing communication you receive from us.
• Call 1-614-714-7272 with your request and current contact information.

• Send an e-mail with your request and current contact information to: Info@DesktopGeeks.com.
• For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

DESKTOPGEEKS.COM will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
• 10 business days for e-mails.
• 30 business days for phone.

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.

UPDATING YOUR PERSONAL INFORMATION

DESKTOPGEEKS.COM wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:
• Call: 1-614-714-7272
• Send a request to: support@DesktopGeeks.com.

If you send an e-mail request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SECURITY OF YOUR PERSONAL INFORMATION

When you are receiving services, whether phone or remote support, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. DESKTOPGEEKS.COM cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Please note: While DESKTOPGEEKS.COM is able to protect personal information that is provided during the course of business, DESKTOPGEEKS.COM cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

Computer System Information

DESKTOPGEEKS.COM Subscriber

DESKTOPGEEKS.COM offers remote access service to assist in diagnosing and resolving system issues. This process allows DESKTOPGEEKS.COM Agents to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to DESKTOPGEEKS.COM Agents to log into your computer which may contain personal information. DESKTOPGEEKS.COM Agents will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Remote Access
Your computer issues will be resolved by taking control of your computer. DESKTOPGEEKS.COM uses secure and qualified tools which will allow the customer to grant control of their computer to one of our experts remotely via internet, so that the expert can diagnose and fix the problems. However Experts are not allowed to use the remote access software until and unless they are well trained on its use and the customer has consented to grant remote access to their computer. Our experts will not use the remote access tool to obtain confidential or sensitive information stored on the customer’s computer or network, consciously destroy information on the customer’s computer or network, or cause the customer to experience system problems. Use of Remote Access is also subject to the terms of use in respective software license agreements.

Live Help session records

DESKTOPGEEKS.COM reserves the right to monitor on line and off-line sessions between the customer and a Technical Support Executive “expert” for quality control of the service provided to the customer by the Technical Support Executive. The session records will also be used to improve the service, build a support knowledge base and or to conduct internal market research. However session record data will not be in related with personally identifiable data about individual customers.

COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING

Cookies
A cookie is a message given to a web browser by a web server. The message is stored in text files by the browser. The primary purpose of cookies is to identify users and possibly prepare customized web pages for them. Usage of the cookie is no way related to any personally identification, while on our site and cannot breach the privacy of our customers. DESKTOP GEEKS does not deposit or use cookies on customers’ computers.

COLLECTION OF CHILDREN’S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 18.

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION

Our Web site is secure and we take every precaution to protect the information of customers.
When customers submit sensitive information via the web site, the information is protected both on-line and off-line. When our registration form asks customers to enter sensitive information (such as a credit card number), the information is encrypted and is protected with encryption software meeting all current industry standards. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

• Call: 855-925-4335
• Send a communication to: support@DesktopGeeks.com.

PRIVACY POLICY CHANGES
We may need to update our Privacy Policy as DESKTOPGEEKS.COM and our customers grow and evolve. If we make any material changes, including any change in ownership or uses of your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

NOTIFICATION OF CHANGES
DESKTOPGEEKS.COM reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the “Privacy Policy” hypertext link located on our Web site www.DesktopGeeks.com. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.

If any customer has any questions about the privacy Policy at our Web site, feel free to email us at support@DesktopGeeks.com

Last revision date: Feb 28, 2023